📦 Shipping & Delivery Policy

Last Updated: [05/09/2025]

At Esther Bible Centre, we aim to deliver your products in a timely and secure manner. Please review our shipping terms below:

1. Order Processing

  • Orders are typically processed within 2–4 business days after confirmation.
  • You will receive an email confirmation once your order has been shipped.

2. Delivery Timeline

  • Standard delivery time: 5–10 business days depending on your location.
  • Remote or rural areas may require additional time.
  • We are not responsible for delays caused by courier companies, natural calamities, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before payment.
  • Free shipping may be offered on selected products or promotional offers.

4. Order Tracking

  • Once your order is dispatched, you will receive a tracking ID via email.
  • You can track your order status on the courier partner’s website.

5. Incorrect Address / Failed Delivery

  • Customers must provide accurate shipping details at checkout.
  • If delivery fails due to incorrect address or repeated failed attempts, re-shipping costs will be borne by the customer.

For shipping-related queries, contact us at estherbiblecentre@gmail.com.

🔄 Return & Refund Policy

Last Updated: [Insert Date]

We value your satisfaction at Esther Bible Centre. If you are not fully happy with your purchase, please review our return and refund terms below:

1. Eligibility for Returns

  • Returns are accepted only for:
    • Damaged products
    • Defective products
    • Incorrect items received
  • Requests must be made within 7 days of delivery by emailing estherbiblecentre@gmail.com.

2. Return Conditions

  • The product must be unused, in original packaging, and in resalable condition.
  • Proof of purchase (order ID/invoice) must be provided.
  • Certain items (like customized or clearance products) may not be eligible for return.

3. Refunds

  • Once the returned item is received and inspected, your refund will be processed.
  • Refunds will be credited to the original payment method within 7–10 business days.
  • Shipping charges (if any) are non-refundable, except when the return is due to our error.

4. Replacements

  • In case of wrong or defective items, we may offer a replacement instead of a refund (based on stock availability).

For return and refund assistance, please contact:
📧 estherbiblecentre@gmail.com